The S4E Partner Program defines distinct roles for partner organizations and their customers. Each role carries specific permissions and responsibilities within the multi-tenant Partner Portal.

Role Hierarchy

Partner Organization
  |-- Partner Admin (full control)
       |-- Customer Tenant(s)
            |-- Customer Admin (customer-side)
            |-- Customer User (customer-side)

Partner Admin

The Partner Admin is the primary point of contact between the partner organization and S4E. Each partner organization must designate at least one Partner Admin.

Permissions

• Create, modify, and deactivate customer tenants.
• Access all customer dashboards and reports.
• Configure and execute scans within any customer tenant.
• Review findings, triage vulnerabilities, and update statuses.
• Configure white-label branding settings.
• Manage license allocations across customer tenants.
• View and export billing and usage data.
• Access the Partner API and manage API keys.

Responsibilities

• Serve as the escalation point for customer issues.
• Maintain accurate customer records and license assignments.
• Enforce data handling policies in accordance with applicable regulations.
• Communicate platform updates and maintenance windows to customers.

Customer-Side Roles

When a partner creates a customer tenant, the customer organization can optionally have its own users:

Customer Admin

• Full control within their own tenant.
• Can invite Customer Users.
• Can view scans, reports, and findings.
• Cannot access other tenants or partner-level settings.

Customer User

• Read-only or limited access within their tenant, depending on permissions set by the Customer Admin.
• Can view dashboards and reports.
• Cannot modify scan configurations or system settings.

Role Summary