The most common questions and answers about the S4E platform. This content is sourced from the help.s4e.io knowledge base.
Each question has its own page so you can link directly to it — for example, from error messages or in-app help.
Categories
- API — 1 articles — S4E REST API usage and integration questions.
- Account — 12 articles — Account creation, settings, notifications, and subscription management.
- Asset Management — 20 articles — Adding, verifying, labeling, and managing assets.
- Messages — 4 articles — Security bulletins and private messages.
- Products — 20 articles — S4E products, plans, and features.
- Reports — 9 articles — Scan reports, sharing, and filtering.
- Scanning — 20 articles — Scan types, scheduling, and configuration.
Most Popular Questions
- How to verify an asset using DNS?
- How to enable/disable scan types for any asset?
- Why do I need to verify my asset?
- What are the Security Bulletin categories?
- How can I upgrade to enterprise?
- Why should I be expert or elite?
- Why do you need private messages?
- Do I need to verify the subdomain?
- How can I use S4E API?
- How to verify an asset using a HTML File?
Linking to a Specific Question
Every question has a stable URL you can use in error messages, in-app help, or support replies:
Examples:
| Scenario | Link |
|---|---|
| Asset not verified | https://docs.s4e.io/faq/asset-management/why-do-i-need-to-verify-my-asset/ |
| DNS verification steps | https://docs.s4e.io/faq/asset-management/how-to-verify-an-asset-using-dns/ |
| Verification email not received | https://docs.s4e.io/faq/account/i-did-not-receive-the-verification-email/ |
| Scan behind login | https://docs.s4e.io/faq/scanning/can-i-scan-behind-authentication-or-login-pages/ |
Slug values match the help.s4e.io article paths (e.g. how-can-i-remove-my-account). A full slug list is available in slug-map.json for programmatic lookups.